support center admin

Introduction

This Privacy Policy provides clear and comprehensive information about the data that Qadoshop collects from you and explains how and why we collect, use, and manage that data.

For the purposes of the General Data Protection Regulation (EU 2016/679), the data controller is Qadoshop (see Contact Details). Qadoshop is based in Côte d’Ivoire and is responsible for data collected through websites and tradeshows managed by Qadoshop. While Qadoshop is primarily responsible for your personal data, it may be held in databases accessible by other affiliated entities of Qadoshop.

We may periodically update this Policy to stay compliant with legal requirements. Please refer to the “Last Updated” date at the bottom of this page to see when this Policy was last revised. We may also notify you of significant changes by email or by displaying an alert when you access our systems. This Policy is not intended to override any contractual terms between us or between buyers and suppliers, nor any rights you have under applicable data protection laws.

Contact Details

The primary contact for all issues related to this Policy, including requests to exercise data subject rights, is our Data Protection Officer. If you have concerns or complaints regarding how we handle your personal information, please contact us, and we will aim to resolve the issue promptly.

* Email: dpo@qadoshop.com

* Alternatively, contact our Customer Services Department:

Email: service@qadoshop.com

Phone: (225) 0704029075

You also have the right to lodge a complaint with the relevant data protection authority for your country or region.

EU Regulators

Global Privacy Enforcement Network Members

We are represented in the EU and can be contacted through service@qadoshop.com.

Third-Party Links

Our website may contain links to and from websites of our partner networks, advertisers, and affiliates. These websites have their own privacy policies, and we do not accept any responsibility for them. Please review their privacy policies before submitting personal data.

How Do We Collect Your Personal Data?

We collect your data through various means:

a) At Trade Shows, Roadshows, Seminars, and Conferences:

i) Registration forms

ii) Check-in updates

iii) Scanned business cards

iv) Booth visit history (scanned by exhibitors)

b) Through Website Forms:

i) Registration & inquiry forms

ii) Subscription forms (e.g., Notifications, Product/Supplier Alerts, eMagazines)

iii) Direct order forms

iv) MATCH service application details

c) Call Center Activities:

i) Telemarketing: Market surveys and prospect qualification.

ii) Customer Service: Users contact us via chat, hotline, email, or fax.

d) Systems Tracking Functions:

We use Cookies and related technologies to capture activity on our websites. The provisions in our Cookie Policy apply to this data.

e) Other Sources:

Public databases, marketing partners, and third-party software applications/social media platforms.

What Personal Data Do We Collect?

The personal information we collect includes:

Contact & Communication Details: Name, addresses, phone numbers, email, social media contact details.

Business Details: Job title, company name, company demographics.

Preferences: Marketing preferences, subscriptions, display and language settings.

Communications: Calls/messaging between customer service or sales team members and visitors, advertisers, or prospects.

Buying & Payment History: Sample requests, orders, subscriptions, event bookings.

Device & Log Information: IP address, browser type, device identifiers, and website/app activity.

Online Behavioral Data: Cookies and tracking data, such as session frequency, search terms, and profile views.

Offline Behavioral Data: Trade shows attended, exhibitors visited, summits/events attended.

What Do We Use Your Personal Data For?

We use your data to provide you with our products and services, develop new offerings, and protect Qadoshop and its visitors, exhibitors, buyers, suppliers, and advertisers as follows. In some instances, we may request data directly from you. If you do not provide the requested data or restrict our ability to collect it, we may not be able to offer the products or services you require.

We use your data for legitimate business interests, including:

a) Personalized product recommendations: We create personalized recommendations on behalf of online advertisers to share with visitors via email or phone.

b) Marketing of Qadoshop services: We market relevant services such as Product/Supplier Alerts or eMagazines via direct mail, eDMs, telemarketing, SMS, or through third-party platforms including Facebook and LinkedIn.

c) Marketing of Qadoshop Tradeshows and services: We market tradeshows, buyer apps, and events via similar platforms and methods as described above.

d) Third-party marketing lists: We create lists of visitors who opt in to third-party marketing, segmented by preferences or demographics, and share them with verified third-party vendors.

e) Surveys and research: We use contact lists to conduct surveys and similar market research activities.

f) Facilitating communication: We review visitor details for qualification purposes by advertisers and exhibitors, using our messaging services to facilitate communication between parties.

g) Customer service: Our team uses your personal data to respond to comments, feedback, and inquiries.

h) Technical support: We use your data to audit, analyze, research, and enhance our products and services, detect fraud, and protect your rights and our property.

h) Legal and regulatory obligations: We use data as needed to comply with legal and regulatory obligations.

We will only use your personal data for the purposes outlined above when necessary and under the following legal grounds:

i) To comply with legal or regulatory obligations

ii) To fulfill contractual obligations between you and us

iii) To support our legitimate business interests while respecting your privacy

iv) With your explicit consent in limited, clearly defined cases

How Do We Secure Your Personal Data?

While we cannot guarantee 100% security, we are committed to protecting your personal data from unauthorized access or alteration. Measures include:

a) Regular reviews of our data collection, storage, and processing practices, including engaging external security consultants.

b) Restricting access to personal data to employees and contractors subject to confidentiality agreements.

c) Implementing strong access controls such as two-factor authentication, encryption, and pseudonymization.

We encourage you to protect your account with a strong, unique password, enable two-factor authentication, and keep your computer up to date with security patches and anti-malware software.

Please note that you are responsible for any personal data you voluntarily share or submit on our website, which may be visible to others through third-party applications or messaging services.

How Long Do We Keep Your Personal Data?

We will retain your personal data for as long as reasonably necessary for the purposes listed in this policy. When no longer required, your data will be securely deleted or anonymized.

In some cases, we may retain your data for longer, such as for legal, regulatory, or accounting reasons, or if we believe legal action may arise from your personal data or dealings. Typically, data retention does not exceed 7 years from the last engagement.

Who Do We Share Your Personal Data With?

We may share your personal data with third parties to manage our business and deliver services, including:

a) Service providers: Companies that manage IT, fulfill orders, deliver packages, send emails, analyze data, and provide marketing or customer services.

b) Regulatory authorities: Data protection and law enforcement agencies in Hong Kong, the EU, and globally.

c) Other third parties: For detecting fraud, preventing security issues, and protecting the rights and safety of our users.

d) Business reorganizations: We may transfer data during mergers, sales, joint ventures, or similar business transactions.

Direct Marketing

We may use your personal information to send marketing communications about our products and services, including emails, SMS, phone calls, or targeted online advertisements. Marketing communications will be based on your preferences and may include product announcements or event information. You can opt-out at any time by following the instructions in such communications.

Profiling

We use information we collect about your activity to personalize the content, offers, and ads displayed to you. This process, known as profiling, involves segmenting visitors using algorithms to generate personalized recommendations. If you wish to opt-out of receiving personalized content, please contact the Customer Services Team or DPO.

Transfers of Personal Data to Non-EU Countries or International Organizations

Your data may be transferred to and stored outside the European Economic Area (EEA), and processed by staff or service providers located outside the EEA. We ensure your data is treated securely and transferred to countries that either:

a) Provide an adequate level of protection, as recognized by the EU (e.g., under the EU-U.S. Privacy Shield).

b) Are subject to appropriate contractual commitments that protect your data.

For more information on the safeguards in place, please contact our customer care service of mail DPO.

What Rights Do You Have?

You have several rights regarding your personal information, including:

a) Access: Request a copy of your data and other information related to its use.

b) Rectification: Request correction of inaccurate personal data.

c) Erasure (Right to be Forgotten): Request deletion of your data under specific conditions.

d) Restriction: Request limited processing of your data in certain circumstances.

e) Objection: Object to the processing of your data based on legitimate interests or for direct marketing purposes.

f) Data Portability: Request your data in a structured format or ask for it to be transferred to another data controller.

To exercise any of your rights, please contact us. We may require proof of identity for security reasons and will not charge fees unless the request is unfounded, repetitive, or excessive.

We aim to respond to requests within one month, but more complex requests may take up to three months. If this is the case, we will notify you of the delay.

You also have the right to lodge a complaint with your local data protection authority.